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Service Now Certification Course Training

4.5

2000+ Learners

ServiceNow is used to set up systems that define, manage, automate and structure IT services for companies. At a very simple level, think of it as a tool that allows you to raise and track tickets as well as process and catalogue regular IT service requests.

servicenow

Key Highlights

Learn from industry experts who are passionate about teaching.

Instructor-led live sessions.

Industry-Specific Curriculum.

Flexible schedules for working professionals.

Real-life Case Studies.

24 x 7 Lifetime Support & Access.

60 Hrs Project Work & Exercises.

Certification and Job Assistance.

Curriculum

  • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals, releases
  • Creating Gauges
  • Define CSS properties, UI Properties
  • Change visibility of Homepage and banner
  • Creating Application, module
  • Creating table
  • Personalizing form and table layout
  • Creating Section
  • View
  • Dictionary entries
  • Dictionary overrides
  • Reference qualifiers
  • Related lists
  • Creating an update set
  • Merge update set
  • Retrieve Update set in another instance
  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, transitions
  • Use of service catalog, back end execution
  • Creating catalog item, record producer, order guide
  • Create RITM and catalog task
  • Attaching workflow to catalog items
  • Data sources,
  • XML import
  • Transform maps,
  • Scheduled data import
  • Import sets
  • Transform scripts
  • Data load automation
  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user
  • Defining a Template
  • Define notification
  • Email logs
  • Introduction to SMTP and POP mail servers
  • Trigger email on event
  • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create schedule and child schedule
  • Introduction to web services
  • SOAP Messages
  • Creating site, page
  • Dynamic content block
  • Define Header, theme, style sheet
  • Creating UI page, UI
  • macros
  • Personalize users
  • Debugging Business Rule
  • Debugging ACL
  • Background scripts
  • Introduction to scheduled jobs
  • Scheduled Job log
  • Scheduled reports
  • Create Read, Write and Create ACL on table and field level
  • Debug ACLS
  • Write ACL Scripts
  • Concept of privileged system admin
    • 40
    Hrs of Extensive Training
    8+ 12
    Modules/Tools
    Free Career Guidance



    Data science job demand increased to 80% from previous years
    Data Science are preferred by Global Tech firms
    Data Science prediction will increase by 70% by the end of 2025
    60% of the cloud job postings ask for skills in Data Science
    Average salary of Data scientist $3008,051

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    +91 99893 03344

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